“You never forget the first time you see the raw reality of mental illness—not in a textbook, but in a hospital corridor at 3 a.m.”

Introduction

Early in my security career, I worked at Humber River Regional Hospital’s Finch Avenue site. This was my first real exposure to the realities of mental illness. While I had known people suffering from depression, I had never witnessed firsthand the complexities of schizophrenia, personality disorders, obsessive-compulsive disorder (OCD), or the broader spectrum of mental health challenges. I was unfamiliar with the Mental Health Act and the myriad of forms that I would soon come to know intimately.

Key Experiences

Mental Health Exposure

Working in the emergency room, I encountered patients in the throes of mental health crises. These experiences revealed the profound pain not only endured by the patients but also by their families. I witnessed the aftermath of suicide and the emotional devastation it left behind. These moments were sobering and transformative.

The WWII Veteran

During my time as a supervisor at the Church site of Humber River Regional Hospital, I met a WWII veteran in the geriatric unit. He rarely had visitors, so I began bringing two cups of coffee each morning and spent time with him during my shifts. Our conversations spanned his experiences in the war and the life he had led. I didn’t realize then how much those moments meant to him—or to me. His passing affected me deeply, as though I had lost a member of my own family. Even 23 years later, I still miss those conversations.

Lessons Learned

These early experiences taught me the importance of empathy, communication, and understanding in the face of crisis. I saw patients transform from distressed individuals in the ER to calm, kind people once stabilized. This opened my eyes to the human side of healthcare and the critical need for compassion.

Motivated by these experiences, I pursued training in Nonviolent Crisis Intervention, Applied Suicide Intervention Skills, and focused deeply on developing communication skills tailored to individuals in crisis. These tools became essential in my journey.

Career Impact

My time in healthcare security laid the foundation for my passion for leadership and advocacy. It shaped my understanding of human behavior, resilience, and the importance of being present for others. The lessons I learned in those hospital corridors continue to influence my approach to leadership and community service today.

Closing Reflection

I didn’t know then that this journey would lead me here. I didn’t realize how much it would change me—from a young, naïve, shortsighted jackass into the man I’ve become. Healthcare security was more than a job; it was a classroom, a mirror, and a calling. I’m grateful for every moment, every story, and every lesson.